Refund & Return Policy

We want every order to arrive in the expected condition and match what you purchased. This policy explains the return window, eligibility requirements, freight responsibilities, inspection process, and refund terms for Garden Machinery Direct orders.

Please contact our team and receive return authorization before shipping any product back.

Key return terms at a glance

Submit your request within 30 days

To request a return, email sales@gardenmachinerydirect.us within 30 days after delivery. Include enough information for our team to identify the order and review the request.

Condition and packaging requirements

For standard return eligibility, the product should remain unused and in the same condition in which it was delivered.

• The equipment must be returned with its original packaging, crate, or shipping materials.
• All manuals, accessories, components, tags, and included items must be present.
• The product must not have been modified, altered, or damaged after delivery.
• A valid invoice or order confirmation must be provided.

Inspect your shipment promptly

Examine the equipment and packaging when the shipment arrives. If the product is damaged, defective, or different from what you ordered, notify Garden Machinery Direct within 48 hours of receipt.

Inspection and restocking deductions

A non-defective product may be considered for return within 30 days of receipt. The final refund amount depends on the equipment’s condition after inspection.

Restocking fees are determined after the returned product is received and inspected. Return freight, packaging, pallets, and crates are non-refundable.

Preparing equipment for safe return transport

Customers are responsible for return shipping costs. Freight charges and the cost of return packaging, including replacement crates or pallets, are not refundable.

Large equipment such as ride-on mowers, lawn tractors, zero-turn mowers, and other freight-delivered machinery must be secured using the original crate, pallet, or equivalent approved shipping protection before carrier pickup.

How an approved return works

1. Contact our team: Email sales@gardenmachinerydirect.us with your order number and reason for return.
2. Wait for authorization: Do not ship the product until Garden Machinery Direct has reviewed and approved the request.
3. Follow the provided instructions: Use any return documentation or shipping label supplied for the approved return. Return freight costs remain the customer’s responsibility.
4. Package the equipment securely: Use the original packaging, crate, or approved freight materials and include all components, manuals, and accessories.
5. Coordinate collection: The designated carrier will arrange pickup when freight collection is required.
6. Complete inspection: Applicable restocking fees and the approved refund amount are confirmed after inspection.

Unauthorized returns may be refused and sent back at the customer’s expense.

Replacement and reorder process

For a standard exchange, request a return for the original product and place a separate order for the replacement item.

Direct replacements are reserved for products confirmed to be defective or severely damaged upon delivery.

When to expect an approved refund

After the returned product has been inspected, an approved refund is processed to the original payment method within 10 business days.

• Restocking fees and other applicable non-refundable charges are deducted from the approved amount.
• PayPal refunds are subject to a 2.25% processing fee.
• Banks and card issuers may require additional time to post a processed refund.
• If the refund has not appeared within 15 business days after approval, contact our team for assistance.

Steps to check a delayed refund

1. Review the bank, credit card, PayPal, or payment account used for the original purchase.
2. Contact your bank or card issuer to confirm its refund-posting timeline.
3. If the refund remains unresolved after 15 business days, email sales@gardenmachinerydirect.us.

Items that cannot be returned

• Consumable or perishable products
• Personal hygiene or personal safety products
• Custom-configured or made-to-order equipment
• Hazardous materials, fuels, oils, batteries classified for restricted transport, or flammable goods
• Gift cards
• Products identified as promotional sale items that are not eligible for return

Frequently asked questions

Tap any question to expand the answer.

Start a return request

Contact Garden Machinery Direct with your order number, product details, and reason for return. For damaged or defective equipment, include clear photographs with your request.